FAQs

DOGUE FAQS

Chauffer Services:

1. Can I arrange for my dog to be transported to the Retreat and what is the cost?

Yes, of course we can arrange for all guests to be transported down to the Retreat, just drop them off and collect them at DOGUE’s Bondi store. The cost is $50 one way. Other arrangements can be made upon request.

2. Do you transport guests every day of the week?

We always try to make arrangements that suit you best, but we plan our transport schedule several weeks in advance based on our bookings at the time. This may mean that you need to come in a day or two earlier to the Retreat if requiring transport. We do not offer transport over the weekends and on public holidays.

3. What time do I need to drop off and collect my dog from DOGUE Bondi or DOGUE Retreat?

If your dog is being transported from DOGUE Bondi down to the Retreat, we usually request they are dropped in by 10.00 am and upon their return to DOGUE Bondi that they are collected by 2.00pm. We advise you as soon as we can if there are likely to be any changes to these times and we can of course, be more flexible as long as it is arranged in advance.

At the Retreat, we prefer pick-up and drop-off between the hours of 9am to 10.30 and 3.30pm to 5pm, except Sundays and Public Holidays. We ask that guests that are being dropped directly to the Retreat are here by 2.00pm at the very latest so that we have time to settle them in before bedtime. Alternative arrangements can always be organised at time of booking.


First time guests:

4. Once I have submitted my reservation inquiry request will I know if my dog is accepted?

We will be in contact with you within 48 Hours with further details. All new guests to the Retreat are asked to do an over the phone behavioral assessment or an in-store assessment depending on the circumstances. As an open and intimate Retreat we can not allow guests that display aggressive or anti-social habits.

5. How do I organise an in-store assessment, how long does it take and how much does it cost?

Please speak with one of our Retreat Consultants regarding the assessment process. It can take place at the DOGUE Boutique closest to you, and it usually takes two hours for a cost of $35. We are looking for guests who will do well in the Retreat environment – who enjoy being with other dogs, are not overly boisterous and not too anxious.

6. Are all dogs accepted to the Retreat?

Due to the intimate nature of the Retreat we have limited the size of our guests to 15 kg (there are some exceptions to this due to guests who have come to us from the beginning or are older or think they are a Chihuahua). There are also some breeds that we find have too much energy (play hard, play rough) for the smaller and older dogs that we often have at the Retreat. Please do not take offence if your dog is not invited the Retreat, there are simply other facilities that are more suitable.


Reservations:

7. How and when can I pay?

Full payment is required at check-in and can be paid by cash, eftpos or credit card. Payment before check-in takes place by depositing it into our account.

8. Is there a minimum stay over the peak periods?

Yes, Christmas is a minimum of 7 days, Easter is a minimum of 5 days and all other peak periods are four days. For off peak periods, we are more flexible so please enquire at time of booking.

9. Do you require a deposit to confirm a booking?

A 10% deposit is required for all bookings and a 50% deposit is required for Peak Season and Holiday period bookings.

10. What methods of payment do you accept?

Cash, Eftpos, Credit Cards and Direct Deposits.

11. What type of vaccinations does my pet require?

All Guest must be fully vaccinated with their C5 and up-to-date with, or have certification on their immunity levels from their vet such as a titer test. They must be vaccinated or have proof of immunity prior to staying (no less than two weeks from their expected stay) as well as be on a flea and worming treatment program.


Location:

12. How can I find you if I want to bring my dog in?

We are located at 112 Compton Park Road, Berrima (formerly Bluemetal Vineyard) just ten minutes from Bowral in the beautiful Southern Highlands.

From Sydney or Canberra take the Berrima exit off the highway. Follow signs to Berrima and go through the village of Berrima heading north on Old Hume Highway. After approximately 500 metres take first left hand turn onto Greenhills Road. Follow Greenhills Road for 4km (follow the signs to Bluemetal Vineyard) and at the top of a steep hill take first left into Compton Park Road. DOGUE Country Retreat is less than 1km down on right hand side – you will see signs for DOGUE Country Retreat and this is your destination.

13. Can I inspect the Retreat?

We would be delighted for you to inspect the Retreat. Please contact us for available times.


Guest Relations:

14. Can we bring along our dog’s toys, bedding and food?

Of course, we want all of our guests to feel at home, we just ask that you label these clearly.

15. How much attention does my dog get whilst at the Retreat?

We have a high staff to guest ratio and our guests are never left alone. They can choose to play all day long or just sit back and relax in the lounge or the outdoor play areas. Guests also receive twice daily walks around the property.

16. My dog climbs and jumps – can it get out of the kennel?

We are always monitoring guests and will modify any problems if they exist. The Retreat is on fully fenced and secure grounds.

17. Will you house my dog with another in the suites?

Only if that’s what you request or if we feel that they would do better with a companion.

18. I have more than one dog. Can they sleep together?

Yes, of course. We have suites that can cater for joint occupation.

19. My dog has not boarded before, how will they cope?

We will do everything in our power to make sure they not only cope, but also will have a great and relaxing stay with us! Onsite staff can also use techniques such as massage, anti-anxiety and anti-stress techniques, aromatherapy and other holistic modalities to ensure guests remain stress free. With around the clock human attention, we cater to making the experience a positive one for all our guests.

20. How will I know if there are any issues or problems with my dog while I am away?

We will contact you immediately. All guests are fully checked by our trained staff from head to toe daily. We also keep in contact with you by email or Facebook.

21. Are the premises attended after hours?

Staff live on the property and after hours maintain a check on activities within the Retreat itself.


Fine Dining

22. What do you feed?

We provide our guests a choice of menu options from general dining, raw diets to customised nutritional planning with our certified naturopath or even BYO. Please go to Guest Services for menu choices.

23. Can I bring my own food?

Yes. We will happily cater to you if your dog is on a special diet or food plan.


Special Needs

24. What if my dog is on medication?

No problem at all, we will be glad to administer their medication while they are a guest at the retreat.

25. We have an older pet, will they be OK?

They will be more than okay. We have areas available where they will be fully monitored and all their needs catered for. Or, they can simply relax by the fire and watch the world go by with lots of love and attention from our staff. Generally, we discourage older guests during peak periods like Christmas time.


Spa Services

26. I would like my dog to be groomed whilst he is boarding. Can this be arranged?

Yes, the Retreat offers many extras including grooming, massage, yoga and natural therapies! Please go to: Guest Services or Day Spa for more details.


Fun & Games

27. What sort of exercise will my dog get?

They will be walked twice a day as well as choosing to spend the rest of their time playing outdoors in our fully fence yard or just sitting back and relaxing in front of the fire, TV or chilling in their suites.

28. My dog loves to play with other dogs. Can he be exercised with other dogs?

Here at the Retreat we cater for everyone’s needs – whether they want to frolic with the other guests in the yard, or spend some independent time relaxing at our feet, your dog can spend their days as they please!