Refunds and Returns policy
Refunds and Returns policy

Refunds and Returns policy

DOGUE will gladly offer a refund on purchases (excluding delivery charges) only if;

  • The product is returned within 30 days of purchase
  • You return the product in original condition, unworn and with tags attached
  • You can supply proof of purchase (copy of purchase order with order number clearly stated)

Sale and Flash Sale items, however, are final sale and are unable to be returned for change of mind.

DOGUE doesn’t offer a traditional exchange policy due to pricing differences between products. Instead, we invite customers to return their item(s) to the below address and place a new order for their desired item(s), which we would send out to you as soon as possible.

To claim a refund, please return your item(s) with your name, order number and a brief explanation of the problem to:

DOGUE Online Returns/Refunds

15 Berry Street, Clyde, NSW, 2142, Australia

 

  • We recommend using registered post so that your parcel is not lost in transit.
  • All returned goods are the responsibility of the customer until they reach us.
  • DOGUE will not refund or exchange any items that have been damaged or lost in transit.
  • Refunds are credited to the original card or Paypal account that the customer paid with. It may take up to 2-3 business days for the funds to reach your original payment method.
  • Please note that if your items are dirty, used or damaged, a refund may be refused or a cleaning fee may incur.  
  • For any other questions, please contact customercare@dogue.com.au

 

Faulty products

If you believe an item purchased is faulty and the 30-day returns period has lapsed, you are entitled to request a refund or replacement. The product will be inspected by the DOGUE team before a resolution is provided.

DOGUE reserves the right not to accept a refund or send a replacement of a faulty product if the fault is a result of:

  • Damage caused by misuse or not following care instructions
  • Normal wear and tear from use

For faulty products please contact customercare@dogue.com.au with your name, order number, and a brief explanation of the problem including photos.